Privacy Policy

Last Updated: May 13, 2025

Bigeno ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Bigeno.com and use our educational services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Enroll in courses or sessions
• Contact us via email, phone, or messaging services
• Subscribe to newsletters or updates
• Participate in interactive features

This information may include:

• Name and contact details (email address, phone number, postal address)
• Account credentials (username, password)
• Payment information (processed by third-party payment processors)
• Educational preferences and learning history
• Communication records and correspondence

1.2 Automatically Collected Information

When you access our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, navigation patterns)
• Cookies and similar tracking technologies
• Referral sources and exit pages

1.3 Educational Data

Through your use of our platform, we collect:

• Course enrollment and completion records
• Assessment results and progress tracking
• Interaction with instructors and other learners
• Content created or uploaded by you
• Session attendance and participation metrics

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and managing educational services
• Processing enrollments and payments
• Communicating with you about courses, sessions, and updates
• Personalizing your learning experience and recommendations
• Facilitating interaction between learners and instructors
• Improving our platform, content, and services
• Analyzing usage patterns and performance metrics
• Ensuring security and preventing fraud
• Complying with legal obligations
• Sending marketing communications (with your consent)

3. Legal Basis for Processing

We process your personal information based on:

• Contractual necessity: To provide services you have requested
• Legitimate interests: To improve our services and ensure security
• Consent: For marketing communications and certain data processing activities
• Legal compliance: To meet regulatory and legal requirements

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment processing and financial transactions
• Hosting and technical infrastructure
• Analytics and performance monitoring
• Email delivery and communication services
• Customer support tools

4.2 Educational Partners

With your consent, we may share relevant information with:

• Instructors and educators delivering your courses
• Other learners in group sessions or collaborative activities
• Partner institutions or certification bodies

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Protect the rights and safety of our users

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with requested services
• Maintain your account and learning records
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

When information is no longer needed, we will securely delete or anonymize it. Educational records may be retained for extended periods to provide you with ongoing access to your learning history.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

You may request a copy of the personal information we hold about you and receive it in a structured, commonly used format.

6.2 Correction and Update

You can update or correct your account information at any time through your account settings or by contacting us.

6.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

6.4 Restriction and Objection

You can request restriction of processing or object to certain uses of your information, including marketing communications.

6.5 Withdrawal of Consent

Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

6.6 Communication Preferences

You can opt out of marketing emails using the unsubscribe link in our messages or by updating your account preferences.

To exercise these rights, contact us at info@Bigeno.com or Deken Camerlyncklaan 76, 8500 Kortrijk, Belgium.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain sessions
• Analyze site traffic and user behavior
• Personalize content and recommendations
• Measure marketing campaign effectiveness

You can control cookie settings through your browser preferences. Note that disabling cookies may limit functionality of our platform.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and monitoring
• Staff training on data protection practices
• Secure payment processing through certified providers

While we strive to protect your information, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

For learners under 18, we recommend parental or guardian involvement in educational activities and account management.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Bigeno
Deken Camerlyncklaan 76
8500 Kortrijk
Belgium

Email: info@Bigeno.com
Phone: +3271413676
Signal: https://signal.me/#p/+3271413676

14. Data Protection Officer

For specific privacy concerns or to exercise your data protection rights, you may contact our data protection contact at info@Bigeno.com.

15. Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority if you believe our processing of your personal information violates applicable data protection laws.